Broken AT&T utility pole

To report  downed poles or obstructed line use this link 

I’ve called that number several times. Either get disconnected or nobody knows where to send me. 

We're here to assist with your pole concern, @MsTT!

Just as out ACE @Constructive mentioned, the team that would handle your request would be our support team at 800.288.2020. Keep in mind this information when calling:

• Have AT&T service? Provide your account info and say, “Line is down.”
• Don’t have AT&T service? Say "No account." When asked if you want to order new service, say "No." Then, to let us know why you're calling, say “Line is down.”  

Don't hesitate to reach back out if you ever need our assistance again. Thank you for choosing the AT&T Community Forums!

CalebP, AT&T Community Specialist 

Caleb, I’ve called that number several times. I have a work order. Two technicians have come to do an assessment. It’s been over 2 months and the pole is still in my driveway. 

Thank you for the update, @MsTT.

We will need to bring you into a DM to check on the statues of your work order.

In the mean time, please provide the work order number, so we can check to see what is causing the delay.

Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

Elmi, AT&T Community Specialist.

Hello Elmi, 

I wasn’t able to click on the link, please resend. 

@MsTT there is a time limit to reply to a DM, not sure what it is but make sure you're accepting notifications when someone post on your topic also when someone addresses you with the "at" sign. 

Hello, 

I am still waiting on another link. I need this pole removed. 

uts not an overnight process 

The power company needs to issue a form with the intent to work to AT&T ( in California and Nevada that would go to me) then i send it to a project manager assigned to that wire center to acquire funding and permit for the work, once approved it goes to the engineer to write the job, after that it goes to scheduling, scheduling will schedule it when the work load permits, the intent is the first step to many at&t is forbidden to touch it until power has submitted the forms

@Constructive 

there is an active work order that has been open for months. The power company came out and said that it’s not their pole. I’m trying to get this pole out of my driveway because it’s obstructing coming in and out.