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Skiuseme's profile

New Member

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6 Messages

Friday, May 6th, 2022 1:54 AM

ATT landline not able complete calls to T-Mobile phone.

I been using my landline since ATT landline since 1960 with the same phone number recently I been calling 2 T-Mobile phone numbers. Until now I can't complete my calls my phone just rings forever with no connection. I can receive calls from the T-mobile user OK.  I need help to correct this issue.

Accepted Solution

Official Solution

Community Support

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232.1K Messages

2 years ago

We are here to help you with your landline, Skiuseme.

 

Here is an accepted solution fourms article with more help on if you having trouble with your landline and T-Mobile.

 

This will help you with making those calls to your cell phone.

 

Let us know if this helps.

 

Marc, AT&T Community Specialist

New Member

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6 Messages

2 years ago

My issue is my Att landline can't call T-Mobile cell numbers. When I dial the T-Mobile numbers the phone just rings continuously.  T-Mobile customer can't receive my calls.

Community Support

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232.1K Messages

2 years ago

Thank you for the update, Skiuseme.

 

Here is more information on how to troubleshoot your landline.

 

This is the main troubleshooting checklist for AT&T landlines, and this will help with your phone.

 

If this doesn't help, we have some questions to clarify more information:

  • Have you unplugged the phone and plugged it back in? This will refresh everything on the phone.
  • Have you contacted T-Mobile? We suggest that you contact them because they will be able to help you further.

Let us know more information, so that we can better assist you.

 

Marc, AT&T Community Specialist

 

New Member

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6 Messages

2 years ago

I have not try unplugging the phone yet will try and report back. I have contacted T-Mobile tech support many times and they are still working on the issue. I also have a case open with ATT tech support. 

Thx

Community Support

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232.1K Messages

2 years ago

Thank you for the update, Skiuseme.

 

Please let us know what happens with everything. 

 

We want to what happens with the open case you have with us, and what happens after you reset your phone.

 

Let us know if you have any other questions or concerns.

 

Thank you for chooosing AT&T.

 

Marc, AT&T Community Specialist

New Member

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6 Messages

2 years ago

Today, 5/7/2022, I unplugged all my landline phones/cordless and waited 10 min and plugged all the phones back. Great! I can call out to the T-Mobile customers everything working.

Thank you for the help.

(edited)

Community Support

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232.1K Messages

2 years ago

Thank you for the update, Skiuseme.

 

We are happy to hear that our suggestion fixed your issue, and that you can make those calls now.

 

If you have any other questions or concerns, in the future, feel free to reach back out.

 

Thank you for choosing AT&T.

 

Marc, AT&T Community Specialist

New Member

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5 Messages

2 years ago

I have the same issue but after contact them they will fix the issue finally 

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