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Q

New Member

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3 Messages

Saturday, January 22nd, 2022 6:05 AM

Closed

AT& T Failure to repair a landline

I have an AT&T landline, and registered a complaint about no dial tone on 1/4/21 on their website. They listed a resolution date of 1/20/21. They missed their appointment, failed to put a date on a new appointment, and never contacted us. They are virtually impossible to contact via their website, which is designed to foil any interactions. I want my phone, for which I am paying, fixed. Does anyone know how to make this company responsive to their paying customers?

This company is a COMPLETE disaster, and I'm also writing to my congressperson about their abuse of their monopoly.

Expert

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19.4K Messages

2 years ago

You don't tell us what type service you have.  Traditional landline? Digital (AT&T Phone) Wireless Home Phone?  If this is a traditional landline you should call the number for repair that's on your bill.  You can also escalate to a customer care executive by filling out the form or you can file an FCC complaint.  Either of which will most likely get their attention. 

ACE - Expert

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35.1K Messages

2 years ago

Be sure to ask for credit for the period of time you were without service.  You should not pay for service you didn't get.

New Member

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3 Messages

2 years ago

It's a traditional landline. And, since I have no phone service, calling a number is thus a large problem (there is no cell service in my area).

Most major companies function can deploy electronic means for customer contact (like the web), but AT&T cannot, apparently.

And, JefferMC, Thanks for the suggestion about credit.

ACE - Expert

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35.1K Messages

2 years ago

Southwestern Bell has never fully integrated the entire Bell empire it has reassembled under the AT&T name: this is not your grandparent's AT&T.  For a "communication" company, it doesn't seem to be able to do it very well.  I can't complain about my Internet connection: it works.  My only complaint about my POTS line was that it cost too much, so I switched to (another company's) VOIP. 

I don't recommend the chat feature, but it's there.  Eventually, the ATTHelp team should stumble across your post and should offer to help.  Don't know how long that might take.

Expert

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19.4K Messages

2 years ago

So use the escalation process provided. 

ACE - Expert

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35.1K Messages

2 years ago

@spoom2 , to add insult to injury, there's something wrong with the reCAPTCHA control on that page.

So... @quelise  report to your choice of the FCC or BBB.

Expert

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19.4K Messages

2 years ago

@JefferMC yes I see what you're talking about.  Just another problem AT&T has with trying to make things easier. 

Expert

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19.4K Messages

2 years ago

Hmmm tried it again and it seemed to have worked, got the "I am not a robot" check. 

New Member

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3 Messages

2 years ago

As with JefferMC, I was foiled by the reCAPTCHA control. Unbelievably frustrating!!!!

Expert

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19.4K Messages

2 years ago

File the FCC complaint, gets the job done. 

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