Contributor
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2 Messages
Absolute Worst Customer Service - NO LANDLINE SERVICE SINCE JULY 12th with promise date of Aug 9th
ATT Customer Support is the worst I have ever dealt with. Our two landlines have been down since July 12th and today is July 30th. On July 12th I tested at the network interface and both were dead on the ATT side of the interface. I reported the lines down using the automated system (it is impossible to talk to a real person) and was given a date of July 15 for one and July 21 for the other line. Both of those days have come and gone and still no phone service. I called yesterday July 29th and am now being given a date of August 9th.
I finally contacted billing ( a real person) and was told that I couldn't get a refund until my phone lines were repaired. The agent tried to tell me that the phone lines had been repaired on each of the moving promise dates which was a complete fabricated lie because I have made a special point to check the network interface every day since the lines went down.
Soon I will have been without telephone service for a month which has taken down our security system and fax machine. On Monday I plan to contact the local TV station problem solvers trouble shooter to see if they can get ATTs attention on this issue.
A very frustrated customer
spoom2
Expert
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19.2K Messages
7 years ago
I'd be looking for a different service provider if that's an option.
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fjk5146
Contributor
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2 Messages
7 years ago
Unfortunately, they have a monopoly in my area at least for the next year. There will be a mass exit from AT&T once a new provider moves in.
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spoom2
Expert
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19.2K Messages
7 years ago
All I can suggest then is to keep escalating to the next level, I don't know if that works anymore or not. You could try PMing one of the admin to see if they can assist you.
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