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xrokitx's profile

1 Message

Saturday, January 6th, 2024 4:44 AM

Abandoned phone lines

Who is responsible for removing abandoned phone lines that have already been severed from a pole and left on the ground for quite some time? apparently they were no longer being used, but would the homeowner or anybody else get in trouble for removing said wire if it had been laying there for a significant period of time?

ACE - Expert

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32.3K Messages

5 months ago

If those are AT&T lines then you can report them. https://www.att.com/support/article/local-long-distance/KM1000559/ 

2 Messages

5 months ago

If the products belong to AT&T then you have the right to report them. Here is the link to reporting your issue. But make sure that your products fall in the following categories 

Report unburied cables, exposed wires, or downed lines. Go ahead and use the link below. 

https://www.att.com/support/article/local-long-distance/KM1000559/ 

Community Support

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232.3K Messages

5 months ago

Hey there!

 

Thank you for reaching out to us! We understand that the issue is with the AT&T abandoned phone lines, and we're here to guide you.

 

We have dedicated team for this, please call them at 800.288.2020 and, report the issue. They will be happy to assist you.

Please visit our website about unburied cables, exposed wires, or downed lines. You will find phone number where you can call and, report your concern.

 

If issue is already reported please call our Buried Wire Center at 800.924.9420, they are available from Monday through Friday between 8:00 a.m. and 6 p.m. ET.

 

Hope this helps.

For further assistance, we are always here to help!

 

Thank you,

Nina

AT&T Community Forum Specialist.

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