jepherey's profile

New Member

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34 Messages

Tuesday, February 22nd, 2022 11:44 PM

3G Wireless Home Phone Upgrade Emergency

On 2/14/2022 AT&T notified me for the very first time that my WF721 wireless home phone will be deactivated by the 3G sunset on 2/22/2022. I have obsessively called AT&T's 3G upgrade hotline at (800) 880-8581 every day since this emergency was revealed to me. No one at that number is able to order a replacement device and obtain confirmation.

I have also tried acceptfreephone.att.com but that page will not load using AT&T internet(!) I tried from a different location with Spectrum internet and the page loaded, but will not accept my AT&T wireless home phone number to begin the order.

My AT&T online account displays an "Upgrade Now" button on my Wireless Home Phone page. Clicking the button generates an error instructing me to call customer service at (800) 331-0500. No one at that number is able to perform the upgrade.

As I write this at 5:30pm, the celestial sunset currently underway provides a stark reminder of today's 3G sunset which threatens to permanently end my phone service any moment now.

Is there anyone at any level of the AT&T corporation who is able to facilitate this upgrade and rescue a decades-long customer from forced annihilation?

New Member

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2 Messages

2 years ago

Thank you so much for the link to activate the SIM card. It worked! Would have been so easy if they would have included that in the letter they sent me. LOL Oh well, it works now, that’s all that matters.  Thank you for helping!

Expert

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19K Messages

2 years ago

You're welcome, glad it worked. 

New Member

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2 Messages

2 years ago

Why can't my land line connect to service?

Expert

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19K Messages

2 years ago

What do you mean? If you have a landline what does that have to do with this topic? @Elia opened their own topic found here has to do with no signal at all. 

(edited)

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