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scottfchaney's profile

2 Messages

Thursday, September 7th, 2023 5:45 PM

worst experience in customer service

For the life of me I can't figure out why AT&T doesn't do more to satisfy their customers. WE are their revenue and they could care less how they treat us.

I am a retired AT&T employee and I have always known that calling AT&T for customer support is like falling into a great black hole. I HATE the company and do all i can to discourage people from using AT&T for ANYTHING!!!!!

July 7th I changed all my service to VERIZON. Best experience yet and very refreshing. HOWEVER!!,,, AT&T is still making charges on my account.

No results on the phone. Nothing except their lowsy phone music.

I hope they lose many customers, I am doing all i can to make that happen. Telling everyone to steer clear.

ACE - Expert


26.8K Messages

3 months ago

Bear in mind that AT&T does not pro-rate a final bill so depending on the date you cancelled and your billing cycle, you will owe a balance after you cancel.

2 Messages

3 months ago

Well aware of that. AT&T rarely gets it right. and in this case once again they have messed up. It's an expectation now.

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