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New Member

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3 Messages

Mon, Feb 3, 2020 10:04 PM

Why is AT&T such a slow company when it comes to address the changes that a customer has requested?

Last November I requested to drop the national long distance and the world wide calling services from my home phone service.

I specifically requested that all I wanted was a land line to make local calls.

I was told that the change was not going to be reflected in the December bill.

It is now January, two billing cycles later, and I am still being billed for services that I canceled last November.

How is this possible?

Is AT&T taking advantage of its customers so much that a (Edited per community guidelines) is needed to address the problem?

Responses

Constructive

Employee

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7.8K Messages

2 months ago

have you called them back since the first call?

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

I should not have to call AT&T back if AT&T does serve its customers.

It is AT&T responsibility to folow up on my request.

They are stting up a case for a (Edited per community guidelines) suit. (and do not edit this again!!)

However yes I called back twice and got nothing but lip service.

My bill is now due again and I have not received yet a credit for a service I canceled and I am billed for.

(edited)

Constructive

Employee

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7.8K Messages

FCC may be your only option then that will get you a call from the office of the president

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

What a surprise...more lip service.....no one claims to stand up for the company they work for. Very very sad indeed!!!

Be ready for a class (Edited per community guidelines).

(edited)

sandblaster

ACE - Expert

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35.9K Messages

This forum is not customer support. @Constructive is here on their own time as another customer. Your posts are automatically being edited by the forum software. I agree, you shouldn’t have to call back but if the services don’t get canceled as requested, how else do you expect for it to happen? Threatening legal action here is meaningless. Have you tried logging into your account to see if those features can be removed online? Of course, that won’t get you credit for the extra months you’ve been paying.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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