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Why is AT&T such a slow company when it comes to address the changes that a customer has requested?
Last November I requested to drop the national long distance and the world wide calling services from my home phone service.
I specifically requested that all I wanted was a land line to make local calls.
I was told that the change was not going to be reflected in the December bill.
It is now January, two billing cycles later, and I am still being billed for services that I canceled last November.
How is this possible?
Is AT&T taking advantage of its customers so much that a (Edited per community guidelines) is needed to address the problem?