Marstid's profile



3 Messages

Tue, Nov 5, 2019 4:04 PM

Web page was not working

Ok I tried to pay online as I always do. The page was asking for routing numbers and access to my bank?????

My information was not on the web page. My account with bill I owed was. 

I called AT&T and was told 5.00 charge and no way...guy said you will if I make a payment! Web site messed up and I have to pay for AT&T problem? When are you moving to the new age! Just another way of getting more money. Makes me very upset to know a large company is doing this. I like paying online. But your page has to work. Made payment online after all !!!! 


Community Support


180K Messages

2 y ago

Hey, @Marstid.


Let us see how we can help!


Since this is account specific, we'll have to continue this conversation in a Private Message (PM).


Check your forums inbox by clicking the envelope at the top of the page, look for a message from ATTCARES, and respond with the requested information.


We look forward to assisting further!


Ramses, AT&T Community Specialist

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