Clay06's profile

1 Message

Monday, February 5th, 2024 6:13 PM

Unlocking Iphone 12

I have an iPhone 12 that I have been attempting to unlock for a week now. I submitted an unlock request which was approved by AT & T and I received a confirmation email that my phone was able to be unlocked and next steps to setting up my new SIM. My phone however, was not unlocked. I restarted it, synced to iCloud and reloaded, as well as did a system reset. Still nothing. I tried to submit another request several times over the past several days and each time it tells me I have tried too many times to unlock the device in the last 24 hours and will not let be start an unlock request, despite having submitted only one request almost a week ago. There is nothing wrong with the account or info, and I am unable to reach any kind of customer support to help this.  Can someone from AT & T help me with this? How this ok to happen to a phone that was purchased and the account was paid off etc. etc., for me to not be able to even get it unlocked?

Community Support


231.2K Messages

2 months ago

Hi @g27004,
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns.  To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us.  You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help”.

Thank you,
Billy, AT&T Community Forum Specialist.

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