javierborrego's profile

3 Messages

Sunday, December 3rd, 2023 11:32 PM

unlock

Hola, tengo un teléfono de su compañía que dejaron unos clientes en España, necesito liberarlo ya que aquí no existe At&t y su página de desbloqueo no funciona (https://www.att.com/es-us/deviceunlock/unlockstep1)

El IMEI es ( Edited as per community guidelines)

Hello, I have a phone from your company that was left by some clients in Spain, I need to unlock it since At&t does not exist here,and your unlock page is not workingThe IMEI is ( Edited as per community guidelines)

 

Accepted Solution

Community Support

 • 

231.2K Messages

4 months ago

Hello @javierborrego,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

3 Messages

4 months ago

ok, any ideas how to unlock my phone? at&t has to do that...

Community Support

 • 

231.2K Messages

4 months ago

Hey there! We completely understand how important it is to have your device unlocked, let's get the information you need.

 

The device has to meet all unlock eligibility requirements to submit the unlock request.

Here's the link to find information on device unlock eligibility requirements: 

Get Info About Device Unlock Eligibility - AT&T Wireless Customer Support (att.com)

 

Once the device meets all unlock eligibility requirements, you can submit an unlock request by following the instructions provided below:

a) Go to http://sm.att.com/c430aea6.

b) Select Unlock your device and follow the prompts.

 

Hope this information helps!

 

Thank you for reaching out to our AT&T Community. 

Jack, AT&T Community Specialist.

 

3 Messages

4 months ago

This page said "We’re sorry about this, but it looks like we’re having technical issues. Please give us a few minutes to sort it out, and then try again."

again, again, again, again, again, again, 

Community Support

 • 

231.2K Messages

4 months ago

Hey there! We completely understand how important it is to have your device unlocked. Let's get the help you need.

 

As you mentioned that, the device is from a third party ; we recommend that you contact the device owner for assistance.

 

Furthermore, if the device was purchased from AT&T, it must meet all unlock eligibility requirements in order to be eligible for to unlock.

 

Here's a link to learn more about the device unlock eligibility requirements: http://sm.att.com/f13d3363

 

We hope this information helps!

 

Thanks for visiting AT&T Community Forums.

 

Sia, Community Forums Specialist.

6 Messages

4 months ago

Please wait a bit and try again later. If the issue persists, contacting AT&T support directly might be the best solution.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.