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reyesjo's profile

1 Message

Wednesday, January 10th, 2024 8:12 PM

Unlock device

I want to unlock my device, but every time I try to do it it gives me a message that I have to pay my bill but, I don't have any account on this phone, I just want to unlock it.

Community Support


232.2K Messages

4 months ago

Hello @reyesjo, we hear you, and want to help get this sorted. 


We are going to initiate a DM to help you with your concern regarding the Unlock issue.

Please look out for a DM notification from us. (For your reference it's the bell icon on the top right-hand corner of the forums)


Looking forward to speaking with you!


Thank you for contacting AT&T Community & Forums,

MatG, AT&T Community Specialist

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