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Narayanrico1's profile

3 Messages

Thursday, January 11th, 2024 3:19 AM

Trade in

I have recently got a my iPhone 15 pro in trade in with Samsung s20 5g, initially when I asked for the trade in credits, the store reps told me I would get 830, now when I went to store to drop off my Samsung s20 5g, they are saying, they could only offer 350, what do I do now?

Community Support


232.3K Messages

5 months ago

Thank you for reaching out to us. We're here to help you with your Trade in @Narayanrico1


To take a deeper look into this situation for the upgrade, we'd need to move this conversation into a DM.

We're sending you a private message (PM) to help in this matter. Please look out for a chat notification towards the top right corner of your page next to the bell icon and reply to my message with your specific account details.


 Looking forward to hearing back from you.

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

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