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New Member

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2 Messages

Tue, Jan 12, 2021 7:57 PM

Too long a wait for repair !!

Started Mon 1/11 late afternoon: I tried all last night to complete a request for repair service. I have no dial tone, completed video # 1 from the trouble-shooting page, NO dial tone at the Network Interface box. Have already been to a local AT&T store. I was told that there were system-wide issues , they could offer no assistance when I described my problem. To return tomorrow( now today) if I still could not get the “problem” resolved. 

I have received an email saying to expect a repair person by Saturday 5 pm.

REALLY !!

I am 70+ y/o, have hearing issues - I don’t hear people knocking at the door, and I have 4 heart issues. I get no response when I click the CHAT button/link. The Contact us link offers NO viable options for my situation. So, what now?

Responses

spoom2

ACE - Master

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10K Messages

a month ago

Call customer service and ask for repair service 800-288-2020 if you can't report it online. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

New Member

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2 Messages

a month ago

I guess you missed the sentence THAT I have NO dial-tone. Now what?

spoom2

ACE - Master

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10K Messages

a month ago

Friend, neighbor, cell phone, store down the street.  If you have none of those and can't report it online than I don't have an answer for you. I assume you've tried reporting on line here

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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