Unhappy1001's profile

Teacher

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13 Messages

Thu, Nov 2, 2017 1:22 PM

So tired of AT&T's deception

I signed up for service in April with a 12 month rate lock on an internet/home phone bundle.  I've been through this before so specifically asked about these "company wide rate increases" AT&T likes to throw out there from time to time and was told that those increases would not affect me until my 12 month rate lock is up.  Now my phone bill went up $5/month.  Even though I was promised this wouldn't affect my pricing in my 12 month rate lock period, AT&T phone reps are telling me there's nothing they can do.  This is bait and switch and is very serious.  Who can I talk to who will correct this for me?

spoom2

ACE - Master

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16K Messages

5年前

Was the increase in the actual service or was there a fee increase in one of the many taxes and fees?

Teacher

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13 Messages

5年前

The increase was in the monthly service from $20 to $25.  I understand fee increases/taxes are not controlled by AT&T and don't expect those to remain static for 12 months, but I was specifically promised that my monthly rate would not increase for 12 months.  I went through this before with them and asked about this scenario exactly.   They clearly just lie about it and then I have no recourse.  It's illegal and very frustrating!

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