Skip to main content
AT&T Community Forums
Announcements
Don’t miss your chance to add AT&T Protect Advantage. Peace of mind, starting at $15 per month. Open enrollment ends 8/31. See all protection plans.
G

New Member

 • 

4 Messages

Mon, Jul 6, 2020 8:04 PM

Recharging AT&T Prepaid phone card

Hello, I have tried many times to load more minutes on the AT & T Virtual Prepaid site. It posts the number of minutes remaining, I select the number of minutes I want to add, enter credit card info and submit. I get the same error every time. The Credit Card is active and the address is the same as the one I entered. I am also not using the phone card at the time I have placed the order. This is extremely frustrating as it has taken up a great deal of time and there does not seem to be any possible way to speak to a customer service representative. I have just 27 minutes left. It also states that I am set for Auto Recharge (I don't remember setting that up but I may have) but I have yet to be prompted on any of my phone calls to add minutes. Any help would be appreciated.

Responses

Brand User
ATTHelp

Community Support

 • 

128K Messages

a month ago

Hi @gwschnack,

 

Thank you for reaching out. We want to take a closer look.

 

We are curious to know:

  • what specific AT&T prepaid plan do you have
  • when was the last time you recharged your plan
  • did you try another card to see if it works
  • what specific error messages are you receiving when you try to recharge

Let us know so we can assist further.

 

Doyin, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

2 Messages

a month ago

I am having the same problem!  AT&T PrePaid Phone cards are my only way to dial long distance.  I have always "bought" the full amount offered, usually 1500 minutes.  I have tried to reload three different cards, going through the whole process of filling out address, card numbers and credit card information.  I am now forced to drive 24 miles to get cell service in order to make long distance calls! This last attempt the "virtual prepaid" site had a banner that said "this site is for sell"! 

New Member

 • 

4 Messages

a month ago

Hi Goyan, The card is an AT&T rechargeable prepaid long distance card for landlines. I have tried to recharge both over the phone and through the virtual prepaid minutes site. When I am prompted over the phone I get a message that you cant process at this time and to please go to the virtual prepaid minutes site. I go there, enter my access number and PIN. It shows the number of minutes remaining (now zero). I click to recharge minutes, enter all pertinent address and credit card info, press submit and the transaction gets declined. I have called the CC company and there is no problem on their end. The card/PIN is also not in use at the time of trying to add minutes. I was so exasperated that I even tried to purchase a new card, that transaction was also rejected. 

New Member

 • 

4 Messages

a month ago

@doyin, Sorry for the incorrect name

Get started...

Ask a new question