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New Member
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2 Messages
rebate for long outage
I lost landline service for 79 days due to tornado damage. When will AT&T rebate me for the payments I was forced to make during that time?
Responses
skeeterintexas
ACE - Expert
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14.9K Messages
a month ago
Have you called? Rebate? Probably not but hopefully they can give you a credit on your bill but you'll need to call.
When you're in your 60s & people ask you to do something, you just say "No". No reason. No excuse. No explanation. I can't wait for my 70s. I don't think I'll even answer. - Jerry Seinfeld
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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sandblaster
ACE - Expert
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40.2K Messages
a month ago
It won’t happen automatically. As noted above, you need to call and request credit. Unfortunately, the billing system has no idea you were without service. Additionally, if you were without service because of damage to your equipment or property, ATT may not credit anything. They will only provide credit if they were not able to provide service due to their lines or equipment.
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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