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mitchl12211's profile

Contributor

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6 Messages

Tue, Feb 23, 2021 11:01 PM

Closed

Question re disconnecting landline business service

We made the decision to go to another provider for 6 lines phone service for our business.  I assume as soon as the numbers were ported to the new provider (02/18/21), that AT&T knew immediately?  Reason I'm asking is, I tried to log-on to our account through Small Business Account Manager to pay our existing bill and got an error message that information on our telephone number and account number could not be found.  So I'm guessing that the disconnect was complete with AT&T.  Can I call to confirm that, and pay by phone?  It did give the option to pay a closed account, but again, I couldn't pull up our information.

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SoloTX

ACE - New Member

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368 Messages

2年前

Yes once you port all numbers from an account the account closes automatically, unless there was another AT&T service, like internet, connected to the account. In the past you had to pay a closed account by mailing a check once the final bill arrived.

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spoom2

ACE - Master

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16.5K Messages

2年前

You've posted in the residential forum.  Unless business lines are different porting doesn't disconnect the old service.  I think you'd better be sure or you'll be still paying a bill to AT&T.  

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spoom2

ACE - Master

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16.5K Messages

2年前

I can tell you for residential service they don't prorate.  I would assume business would be the same.  

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SoloTX

ACE - New Member

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368 Messages

2年前

To my knowledge AT&T does not prorate service charges at all, even if you're only two days into the cycle. Likely they'll expect full payment of the bill and chalk it up to poor timing. You'd need to contact customer service for a more exact answer to that one though. Rules could be different for businesses vs consumers.

Contributor

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6 Messages

2年前

Ok thanks.  Would you know if we'll get a prorated bill? The bill we just received is in advance for the period Feb. 17 - Mar. 16, we moved service to the new provider on Feb. 18.  I would prefer not to pay the bill if I can avoid it because then we'd be waiting on a large credit.

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