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yappymutts's profile

Tutor

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6 Messages

Sat, Sep 23, 2017 7:59 AM

Purchased minutes not showing up on balance

I purchased total of 2500 minutes on my landline with my prepaid card this month. Balance shows only 4 minutes. Where are my minutes?
ATTHelp

Community Support

 • 

171.9K Messages

4 y ago

Hello @yappymutts,


I am sorry to hear your minute balance isn’t showing correctly! I definitely want to help get this resolved for you.


I have responded to your other post here requesting a private message from you in order to get this taken care of.


I hope to hear from you soon! Have a great day!


Brett, AT&T Community Specialist

Tutor

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6 Messages

4 y ago

How do I send you a pm? The minutes purchased are not 1000 up on my phone I purchased minutes on Sept. 15, and 1500 minutes on Sept. 19.
Why are they not showing up?

Tutor

 • 

6 Messages

4 y ago

I responded to the request to send a private message with my mobile phone number. I have done that. The issue with the missing 2500 minutes has not been resolved. Please HELP.
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