New Member


3 Messages

Friday, July 30th, 2021 1:07 AM

Promotional Card

I tried to use my Promotional Card today and it wouldn't work. It wouldn't even accept it after I entered the 4 digit pin. The number on the back doesn't have the option of speaking to a live person!

Community Support


231.2K Messages

3 years ago

Hello @ ! Allow for us to guide you in the right direction!


For further assistance with gaining access into your AT&T Promotional Card, we recommend that you to contact our AT&T Rewards Department. By accessing the link it will provide you with options to check and manage your rewards.  If you have trouble getting in contact, try and reach them by the information provided below:

  • AT&T Rewards Center: 1-800-288-9983
    • Hours of Availability: Mon- Friday
      • 7:00 A.M - 7:00 P.M (CST)

Let us know if this information was helpful!



Ty, AT&T Community Specialist

1 Message

3 months ago

I have talked to the Promotional Card people 5 times to get my card fixed I have not been able to use the card yesterday i called them and they said they fixed it so i ordered something but when i checked this morning it was cancelled. it said lack to fund which is wrong I have a balance of 301.  got a hold of a live person is a joke

thank you

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.