Andrealuke's profile

New Member

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9 Messages

Thursday, March 2nd, 2023 10:19 PM

Porting a number OUT of AT&T

I am trying to get a port out number from AT&T so that I can switch my number to a different carrier. My phone is not able to receive texts so I can't call the port out number. I have tried looking in account settings both online and in the app and can't find the transfer number request. Is there another number that I can call to receive the port number over the phone, via email or mail? Or would I be able to get the number if I went to an AT&T store?

Accepted Solution

Official Solution

Community Support

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229.8K Messages

1 year ago

Hi there, Andrealuke. Here's what you need to know about transferring your line from AT&T Wireless Internet.

 

You don't need a transfer PIN since AT&T Wireless Internet is PREPAID. You will find similar details under "Do I need a Number Transfer PIN to transfer AT&T Prepaid or business numbers?" when you visit Get a PIN to transfer your wireless number.

 

A customer will be required to obtain a Number Transfer PIN in order to transfer their consumer, postpaid number from AT&T to another service provider.

 

We hope this information helps. Let us know if you need any other assistance.

 

Thank you for reaching out to AT&T Community Forums.

 

Lar, AT&T Community Specialist

ACE - Expert

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64.7K Messages

1 year ago

I presume you mean transfer pin? You can also get it one by logging into your account.

https://www.att.com/support/article/wireless/KM1447526/

New Member

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9 Messages

1 year ago

There was no option for "transfer phone number" when I followed these instructions, either on the browser or the app.

New Member

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9 Messages

1 year ago

I was using the browser on my phone... Hopefully when I try it on my computer back at home it will show up.

Community Support

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229.8K Messages

1 year ago

We're here to assist you with getting your transfer pin @Andrealuke.

 

With your myATT app Sign into the myAT&T app. Go to your profile and select People & Permissions. Scroll to Transfer phone number and select Request a new PIN. Your Number Transfer PIN will display on the screen.

 

Let us know if you were able to request your transfer pin.

 

Marilyn, AT&T Community Specialist

New Member

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9 Messages

1 year ago

I have gone to "People and Permissions" and looked everywhere on the page but there is nothing I can click on that says "Transfer Phone Number" or "Request a New PIN." Is this an error? Is there some other way for me to access this service? I have tried it in the app, on my phone's internet browser, and now in Chrome on my computer.

(edited)

Community Support

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229.8K Messages

1 year ago

Hello, @Andrealuke! We can help point you in the right direction.

 

We recommend calling *PORT* from you're my AT&T wireless device. Follow the prompts to get your Number Transfer PIN sent to you via text.  You’ll need your account passcode to generate the Number Transfer Pin when calling *PORT.

 

We hope this information is helpful, and please let us know if you have any additional questions.

 

Thank you for reaching out to the AT&T Community Forums!

 

Rachel, AT&T Community Specialist

New Member

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9 Messages

1 year ago

That's the other wrinkle; we are using the wireless with an old-school phone that is unable to receive text messages!

Community Support

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229.8K Messages

1 year ago

Hello, @Andrealuke! We can help you retrieve the transfer number pin.

 

Let's meet in a Direct Message to further discuss your options. Please check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We look forward to chatting with you!

 

Rachel, AT&T Community Specialist

New Member

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9 Messages

1 year ago

OK, will do! Thank you!

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