Get the new iPhone 15, iPhone 15 Plus, iPhone 15 Pro & iPhone 15 Pro Max from AT&T Now!
binalshah's profile

New Member

 • 

1 Message

Thursday, February 2nd, 2023 10:33 PM

Poor customer service

AT&T stole our trade off phones, not giving us any credit worth of $4,000, and making us pay for all the new phones else they will not unlock them. I was on the phone talking with them over an hour but no customer satisfaction service provided. at the end I lost all my money and paid for the phone. such low customer service. would never ever go again with AT&T for any kind of services. 

Community Support

 • 

221K Messages

8 months ago

Hello binalshah, we're here to help with your customer service experience.

 

We want to get you into a Direct Message to further review. Check your Direct Message Inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums).

 

We will get started on figuring out the root cause and work towards a solution.

 

Jeff, AT&T Community Specialist

Not finding what you're looking for?