phone cancel did not occur; no service, but billed for 18 months.
I've been charged $1304.97 for a service I didn't use, and was _NOT_ available to me.
In May 2019, I thought I was cancelling one phone, and transferring the service to a new phone (We moved).
What actually happened is that the old phone was not cancelled, and autopay kept sending money to AT&T each month, totaling $
Records show that neither the phone or DSL was used.
I didn't notice the slight difference in the line items on my credit card statement, and thought the charge was for the new phone:
i.e. ATT*BILL PAYMENT vs ATT*CONS PHONE PMT
I was able to get the old phone cancelled, but AT&T policy is that they can only refund for the last 90 days of "no service".
They get to keep the money I paid previously.
I'm quite upset that AT&T policy is written that way. Something went wrong, I didn't receive a usable service, I was charged a lot of money, and AT&T is essentially saying. "We don't care. tough luck."
It feels like the policy was written in a way that's far from friendly or fair to the customer.