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J

New Member

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1 Message

Sun, Dec 20, 2020 6:12 AM

Phone bill after attempt of cancelling the service

Hi, 

I tried to cancel my number related with AT&T due to the plan of moving the States to a foreign country. I visited local AT&T store to cancel the service. The representative asked for my phone number, and my date of departure to confirm when the service should be cancelled. However, it's been almost 4 months I moved out of the States. I have been charged for unused phone bills. How do I resolve this issue ? I do not want to pay current bill that is not caused by me. 

In addition, I can't even log in to my AT&T account here. It's keep showing "Access Denied" message when I try to sign in to AT&T. 

Please help. 

Juniper

ACE - Expert

 • 

28.8K Messages

10 m ago

You call AT&T to cancel your account, not go to a store. That was the problem.

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