S

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1 Message

Thursday, April 30th, 2020 11:29 PM

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OVERCHARGES

I have to say I have never experienced such a terrible and mediocre service from any provider before. AT&T checks every mark for TERRIBLE service. I have been on the phone for TWO consecutive weeks, I’ve spoke to more than 9 agents at this point, I’ve been promised to receive a call back from a supervisor TWICE with absolutely NO follow up. My complaint has been “ESCALATED” more than THREE times, and still absolutely NO RESOLUTION.

I’ve been a loyal customer for over 2 years now, and I can’t say this is my first bad experience with AT&T. Although I’ve tried to look the other way and continue my service, I can no longer say that I am a happy customer. My monthly bills for the last two years have been around $80 for fast speed internet and unlimited international phone calls. I was OVERCHARGED $269 on my last bill! Imagine the surprise to see a charge on your bank statement 3x more than your average bill!? The first day I called I received SEVERAL different reasons as to why I was overcharged, which made absolutely NO SENSE. My service plan was changed WITHOUT MY CONSENT, and I’m being charged for a service that hasn’t been used any different than the first day I started. Every agent I spoke with said there was NOTHING they could do. And although phone calls are recorded “for training purposes” somehow no one can make sense of all my calls with the same complaint and I’ve had to repeat myself more than I care to do. One agent said they would credit me $107 for the $269 overcharge, if the agent could do proper math there is a balance of $162 minus what my actual bill should be, which is only $80, I am still LOSING $82 which is an ENTIRE MONTH worth that they were unable to credit me.

Fast forward to 2 weeks later, I am STILL on the same plan they changed me to that I NEVER CONSENT to, and asked every single agent I spoke with to PLEASE return my service to what I originally always had for the last 2 years. Not a single one of those 5-7 agents I spoke with understood that simple request. And even after I was guaranteed by more than one agent that my service NEVER was changed, and I should see the same bill amount moving forward, that was an absolute LIE. They will say ANYTHING to get you off the phone without resolving your concerns.

My new bill statement is $200!! Of which the $107 I was credited for the last bill was already applied, leaving me with a balance of $97! Bottom line I am being overcharged more than $300 for two months of service that should have NEVER changed WITHOUT MY CONSENT and after several attempts to get this matter resolved, every agent that I’ve spoken with has FAILED!

So who can help me? Who do I call? Who is going to give me back the money I am being overcharged?

sandblaster

ACE - Expert

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62.2K Messages

3 years ago

Escalate to corporate by filing an FCC or BBB complaint. The complaint will result in someone from corporate contacting you. If they can’t or won’t resolve, no one will.

New Member

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3 Messages

4 months ago

Att are absolutely nothing but fraudulent scammers. They need shut down, and put in big boy federal prison. Tell me how I have one phone and free food stamp internet and my bill is $163.84? And it's been this way for 2 years anytime you say something about them overcharging you they act like they don't know what you're talking about. I had to make a payment plan for the first time of my life because obviously I shouldn't be paying $163 a month for one Samsung Galaxy s 20 and free internet, I made a payment arrangement a split payment $100 to come out on the 10th and $63 to come out on the 13th well I got money sooner than I thought for my new job and I paid the $63 on the 7th and then paid the hundred on the 10th. They have charged my bank account that same $63.9 times between the 7th of October and today. Because I paid it before the 10th when I made the payment arrangement for so they're retrying a payment that was already paid and my bank won't let it go through because I've already paid it. So it gets knocked out and then AT&T retrys again and every time they do this they overdraft my bank account for a payment that's already been paid. And make things even better 2 months ago they were trying to charge me $329 a month for one phone and free internet before they fixed that I was paying that $329 for a good solid year on One phone. And somehow they don't want to take responsibility for this Plus they tell you to use your little my AT&T app which it's never worked since I've had it. The customer service representatives are great at saying what have you checked your installments how many installments you have left on that one phone well my phone's paid off and when I get on my AT&T it says oops try back later the system's down but it said that for the last 2 years so you can't check your actual bill on the app you can't check your installments how many you owe how many don't know long story short my phone's been paid off. Yet I'm still being charged installments on a phone that's been paid off I'm being charged $163 every month for one phone and I just got off the phone with customer service for the 12th time since Oct 8th and they still did nothing the only thing left I can do is have my bank call the FBI I see three fraud Unit and turn in all of these " retrying payment" that they continue to do as fraud. Because that's what it is I paid $163 at least twice now and they're still trying to get more and then they're still trying to say I still owe another $163. Which would equal that $300 and some dollars that they were charging me for the whole first year that I had AT&T for one phone. And they wonder why there's how many (Edited per community guidelines) suits for them stealing money? For overcharging people? If they don't fix my stuff by tomorrow I'm joining the (Edited per community guidelines) suit to sue because I'm a single mom of four and I don't have time to be paying almost a whole car payment for one cell phone and free government ACP internet. ✌️ We've already contacted the better Business bureau to make a complaint against AT&T and you know Verizon's giving out free internet with no catches even if you don't have food stamps or Medicaid and it's high speed internet so since my phone is paid off after the 6 years total that I've had AT&T I'd rather go to Verizon who's known for being higher and everything then be scammed and robbed and then told that they're not going to take responsibility for the scamming and fraudulent activity that they're doing. What I suggest is not only do they stop what they're doing that's illegal fix my account and everybody else's that they've scammed and robbed. But remember that we are the reason that you exist I can get on tiktok with my 4 million followers and all I have to do is contact a gen z and that cancel culture well the Gen z will make sure AT&T doesn't exist cuz they're good at getting things canceled especially when they find out that they're stealing from single moms they're robbing people scamming people and then pretending it didn't happen and then they'll pretend to fix it and then somehow still scam you by charging you the same amount but broken down and retrying payments. I own a company in the audacity of the AT&T has of not caring about its customers not caring about fixing what they did wrong or taking responsibility for their actions really speaks volumes on how horrible this company has become and maybe it's going to take a few of us going on our social media platforms and calling out all the companies that are currently scamming their customers like AT&T PayPal venmo all the different banks etc. Lastly and I'm speaking on my own behalf y'all got 24 hours to fix my account put it back at a zero balance refund $163 you owe me before I file my (Edited per community guidelines) join the (Edited per community guidelines) suit go to all my platforms on social media showing my proof and calling you out and making a report with the FBI fraud Unit and submitting my evidence to them as well on how you are fraudulently scamming and stealing and overcharging your customers. I hope you do better! Signed everyone 

(edited)

ACE - Expert

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24.2K Messages

4 months ago

@Ncox1984. You say you have filed a complaint with the BBB.  Have you been contacted by anyone as a result of that filing?

New Member

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3 Messages

4 months ago

Not yet, I also filed a claim against them with Fairshake. I'm definitely trying to make them accountable for their behavior. In a world where AT&T acts this way, if for some reason the better Business bureau falls through there's always doing it the new way showing proof to the Gen z, they're great at the cancel culture and getting things done so I can always go to social media part of it and let that generation post all the evidence and do their thing on the news and make a big deal out of it to where att has no choice but to fix all their mistakes and that they were wrong and bow out quietly. 

spoom2

ACE - Master

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17.5K Messages

4 months ago

How is this a home phone issue, which is what the original topic is about?

Samsung Galaxy s 20 and free internet

When you're going to write a book you should open your own topic not tag onto one that's 2 years old and not related. File your complaints there's nothing the customers in this forum can do. Threating other customers with whatever the threat is does you no good. 

New Member

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3 Messages

4 months ago

Nobody was threatening a customer first of all, I was talking about AT&T. Second one I just joined this page and thought I was posting my own didn't know I was commenting on someone else's. 3rd, people read it they would understand that there's an open (Edited per community guidelines) suit against AT&T that everyone can join right now because this is happening to everyone not just me or the person who I accidentally commented on. 

(edited)

spoom2

ACE - Master

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17.5K Messages

4 months ago

Closing this to further posting. Please open your own topic if needed. This topic tells you have to file complaint and you can also contact the corporate office. 

Interested persons may contact the Board of Directors, the non-management directors, the lead director or a specific individual director by sending written comments through the Office of the Secretary of AT&T Inc., 208 S. Akard Street, Suite 2954, Dallas, Texas 75202. The Office will either forward the original materials as addressed or provide Directors with summaries of the submissions, with the originals available for review at the Directors’ request.

Our headquarters mailing address is

208 S. Akard St.
Dallas, TX 75202

Our main telephone number is (210) 821-4105.

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