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Elegant3110's profile

6 Messages

Sunday, December 31st, 2023 10:29 AM

over charge

I am on low income my home phone bill every month $ 12.85, for past few years, on sept 18 my bill jump from12.85 to $72.26 its unreal next day i call customers service they say well give you credit the following month the bill is $ 45 but never give me credit, .on the past payment i called att and told them to disconnect the line and send me the credit you promise part of the over charing, att accounting department ignore every thing and send me bill after the disconnection for $ 13.96. its a shame.            At&t have very very bad management irresponsible personal in billing department, you are after me for $ 13.96 and you owed me over $ 65.00

Community Support

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232.2K Messages

5 months ago

Hi @Elegant3110, we understand your concern about your bills. Let's get the help you need.


We need some account-specific information to look into this further. As a result, we need to move this conversation to a direct message. To get started, please look out for a chat notification next to the bell icon in the upper right corner of the page.


Looking forward to connecting with you. Thank you for contacting the AT&T Community Forums.

JasmineS, AT&T Community Forum Specialist

6 Messages

5 months ago

My home phone: ( Edited as per community guidelines)

(edited)

Community Support

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232.2K Messages

5 months ago

Hello @Elegant3110

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines http://sm.att.com/b9b8aa02 your personal details will be scrubbed. Have a great day!

Regards,
AT&T Moderator

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