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Contributor

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2 Messages

Thu, Apr 26, 2018 11:21 PM

Obtaining landline call logs

I am trying to get a detailed copy of all phone records ( calls in and out) for the last few months. The last I spoke to at att says this is not possible but I’ve had my cellular call details mailed to me and she said that wasn’t possible either. Can anyone tell me if this is possible? Plz and thx 

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Scholar

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69 Messages

2 years ago

Hi,

 

Well the easiest way to get your call logs on your computer screen and print it out by doing screen capture is...

 

1. Login to att.com website

2. Find the options that says U-verse Home Phone Service

3. Find and click on Manage Home Phone Features

4. Find and click on Call Logs

 

If you have any error message. Just reply it here and I'll check if I can help. Good luck..

Brand User
ATTHelp

Community Support

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124.8K Messages

2 years ago

Hello @Rcloud72,


Being able to have a record of your call log can be very convenient. You have come to the right place. Let's make sure we provide you with the support you deserve.


So we can work together to provide the best resolution, I will be sending a private message to your Forums Inbox to gather additional details on this matter. This way, we can take the proper steps to get this resolved.


I hope to hear from you soon! Have a great rest of your day!


Vanessa, AT&T Community Specialist 

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

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1 Message

2 years ago

I am looking for almost the exact same information, and everyone that I have contacted, both in a call center as well as in a retail store have stated that they can not help me.

 

Please help!

 

 

Contributor

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2 Messages

2 years ago

Hey hot rod. I was told by a lady at the art call center that it is very possible and quite easy. By the time I learned this though I’d solved my problem another way. If it’s a digital land line and not an old school land line you can get details of call history

Contributor

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2 Messages

2 years ago

All of my call log info has disappeared (as of 08/24/18).  The att.com site tells me I have not made or received any calls in the last sixty days!  Obviously, some kind of software glitch has occurred but I have given up.  I have escalated it to no avail.  All of the info used to be there and then BAM it's gone.  I spent hours on the phone with techs in Detroit and Texas but it never got fixed.  Glad it's not brain surgery or life and death!

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