No Hope Sunday
Disabled, can't get repair or repair information on Sunday. Need phone service for med I cal alarm. No repair available on Sunday, nobody to get on the phone, all information was confused, contradictory, and mostly missing. My phones went out of use early about five am on Sunday n day the 29th of December. I tried to call a number, but was told landline office or repair was available on Sunday. The disability office also has no contact on Sunday. The repair depart m ent has no answerod pho n e on Sunday. Via online repair request from me and chat room guy Michael, I got three entirely different estimaied times when services could be restored. I also had rude and abrupt messages via text to say more or less to take it or leave it. Why is it not possible to get repair ons Sunday and for a disabled, elderly customer to ask for expedited service on Sunday. This is an unacce table situation. It's dangerous for a disabled person who requires a phone for medical alarms and monitoeing calls f o r oxygen'n, fall, and other emergeicies. At the very least there should be SOMETHING to help. Sunday is no different than any day. A telecot company can't cl o Dr down service on Sunday or even have an open channel. Frankly, I'd think AT T would be lliable for injury and death if th a t happens.