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New Member

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6 Messages

Friday, August 6th, 2021 3:44 PM

Closed

New construction home, Landlines in our neighborhood but told they don’t service our addressorhood

We purchased a new construction home in a neighborhood with homes that have land lines and cable service (no internet).  I have spoken to customer service and sales and was told AT&T doesn’t service our area.  We have a green box on the corner of our lot marked Ameritech which is now AT&T.  They said they would send an engineer out to confirm and would call me back.  Never called back.  I’ve now called customer service and sales and have spent well over 5 hours over the last several days.  Nobody could see the request until I spoke with a final customer service rep that said the day after the engineering ticket was placed, it was reported back that our address was not serviceable.   Our neighbors all have service to their houses and I don’t understand why they say we are not in their service area.  Is there a way to get someone to come to my house to see their box right on my lot?  We need a landline for a medical device and emergencies.  They keep trying to sell me a “wireless” land line which is not going to suit the needs we have.  If anyone can help me find who I can call directly without going through the same run-around that customer service and sales is giving me, I would greatly appreciate it.

Former Employee

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32.9K Messages

3 years ago

if its not available its not available, theres no direct or magic number anyone can give you

Expert

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19.6K Messages

3 years ago

Ask for an address validation and get a ticket number.  There's many areas where new  traditional landline service is no longer being installed.  You said you have cable, doesn't the cable company offer phone and Internet service?

New Member

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1 Message

2 years ago

File a complaint with the FCC. That is what I had to do and I finally got the landline phone, although even after that they kept trying to install a digital landline instead of the POTS/copper landline. They don't want to provide them but they are a phone company and are required to.

Expert

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19.6K Messages

2 years ago

Year old topic, closing to further posting.

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