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Contributor

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2 Messages

Thu, Jan 10, 2019 4:26 AM

Need help getting landline phone records

My mom is trying to track down her land line phone records from Nov and Dec 2018. The detailed records stopped showing up in her phone bills late last year. Is there a way to request or access these online? Or through a written request? 

 

Any help would be appreciated.

 

Thanks.

Responses

spoom2

ACE - Master

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7.1K Messages

a year ago

Have you tried calling customer service?

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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2 Messages

a year ago

Yes, and they keep giving us the run around saying that they don’t print phone records anymore, which seems ridiculous. Especially without giving customers a heads up about stopping this service 

spoom2

ACE - Master

 • 

7.1K Messages

a year ago

Do you have online access to your account and if not can you get it?  I don't use AT&T, but most companies will let you go back several months to view and print you records. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.