Check out AT&T's Valentine's Day Gift Guide for ideas & deals on the new Samsung Galaxy S23!
Mission2485's profile

Contributor

 • 

1 Message

Tuesday, September 20th, 2016 2:03 AM

My Mom still pays by check as soon as her bill is received and her copy shows that ATT ran the payme

My Mom still pays by check as soon as her bill is received and her copy shows that ATT ran her payment for 2 cents less than the amount of the check.  The check was written for the correct amount but she was charged $9 for their mistake. She has a copy of the check and the statement proving their error but if this were on a large scale, it could very possibly lead ATT to receive huge amounts of money for penalties charged to consumers who didn't bother to follow up on the error(s).  She called and was told it was short 2 cents but her check proves otherwise. Someone needs to put some safeguards in the system - banks used to have somethng called a "plug pocket" for small "discrepancies". She spoke with a rep who removed the fee but now he's given her a figure for the current month that doesn't make sense.  She's calling them again tomorrow to get the breakdown of the new amount.  She does not trust auto pay and does not own a computer. and....we have been lifetime customers of ATT.

ATTHelp

Community Support

 • 

207.8K Messages

6 years ago

Hello @Mission2485

We saw your post and will be glad to help. Please send us a detailed message by clicking here. Be sure to include:

 

  • Name
  • Account number
  • Phone number and the best time to reach you


We will get back to you as soon as possible. In the meantime, let us know if you have any other questions or concerns!

 

-ATTU-verseCare

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.