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Monday, August 13th, 2018 8:34 PM
Can I get assistance for home phone line?
3 months ago
4 years ago
We'd be more than happy to assist with landline sesrvices!
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the envelope in the top right section of this page or click Forums Inbox. Locate the PM from ATTCares and reply to my message with the requested account details.Dee, AT&T Community Specialist
Hi, For your privacy, it would be best if we continue the conversation in a private message.
How can we assist? Please reply with the phone number and account number. Dee, AT&T Community Specialist
AT&T does partner with California Lifeline to provide discounted landlines, but they won't start the application for the Lifeline discount until the customer signs up for the undiscounted plan first, putting the customer in jeopardy of having to pay for service they can't afford if the discount does not go through or if, as so frequently happens, the application process is fumbled and takes three months to succeed. This is unacceptable. Cell phone companies are able to offer Lifeline plans contingent upon approval of the discount, and AT&T can do the same.
ACE - Master
4-year-old topic, closing to further posting.
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