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New Member

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2 Messages

Tue, Nov 24, 2020 6:56 AM

Landline billing service adjustment

My landline service didnt work for a large portion of billing cycle. I called service and they said they would send a repair technician and credit my bill for the loss of service. Technician came and fixed the issue no problem. I received my next bill with no credit. I called yesterday to see about getting my bill adjusted. I was on the phone for 96 minutes and transferred 9 times. Each customer service representative said they couldn't adjust traditional landline billing and assured me they were transferring me to someone who could. The last transfer the representative couldn't hear me at all so I hung up. I was extremely frustrated. Does anyone know who I can call to get this billing adjustment for a traditional landline phone?

Responses

Constructive

Employee

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17.8K Messages

2 months ago

Is it possible the bill was already generated and the credit will show on your next bill? 

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New Member

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2 Messages

2 months ago

I guess it is possible but I doubt it. The first representative I spoke with informed of my unpaid bill, which I was aware of. I politely said I would be happy to pay once it was adjusted and that's when the transfers began.

sandblaster

ACE - Expert

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45.9K Messages

2 months ago

There is no special number to call. Any rep you speak to should be able to provide credit for service being out. The last time my service was out, I got credit for both my landline and internet with one call. Now that does depend on the cause of the outage. If the repair technician determined the cause was your wiring, no credit. In any event, if calls aren’t getting results, you can escalate to corporate by filing an FCC or BBB complaint.

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New Member

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2 Messages

a month ago

You do not say what carrier you are the use of.  Digital, traditiona landline or somelink thing else? If digital reset the modem, if something else allow us to understand what it is.

(edited)

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