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Mladen's profile

1 Message

Friday, March 8th, 2024 8:32 AM

Iphone 14 pro max carrier locked


recently i bought iPhone 14 pro max from a reseller that didn't inform me that it is esim carrier locked, found out that i could get it unlocked on AT&T site, so i tried it and it said it is not paid off, now i dont know who the original owner is  i live in Europe and the reseller is of no help, is there any way for me to resolve this ?

Tried communicating with AT&T on social media but keep getting the same answer "contact the original owner" and that is impossible. Am i going to get stuck with a phone i cannot use or is there a way around this ?

Community Support


232.8K Messages

3 months ago

Hello, @Mladen.

We hear you, and we would like to help you with device unlock. 


Please ensure that the device meets the below unlock requirements: 

  • AT&T phone or device
  • Not active on another AT&T account
  • You must wait 60 days from purchase date (Installment Plan pay off & Pay in Full).
  • Not reported as lost or stolen or involved with fraud.
  • Account is not past due if less than 30 days. 

You can ask the original owner to submit a request for a device unlock using the link: https://www.att.com/deviceunlock/. Once they submit the request, we will review the details and help you further with unlocking the device. 


Hope this helps! Feel free to revert further assistance.  


Thank you for contacting AT&T Community & Forums,
Veronica, AT&T Community Specialist

ACE - Expert


24.8K Messages

3 months ago

@Mladen  If the phone you purchased third hand still has an outstanding balance on it, then only the original owner can take care of that. AT&T can't and won't. Nor will they tell you how much is owed and allow you to pay off the balance. Unfortunately this is a common scam. If you can't get a hold of the original owner and have them pay off the balance and unlock it via the AT&T unlock portal, you have an expensive iPod. Get you money back.

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