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1 Message

Fri, Jun 11, 2021 4:24 AM

I switched service in May from Comcast to AT&T and want my original phone number ported back and was told I had to wait a monthh.

I NEED MY OLD PHONE NUMBER PORTED INTO THE NEW AT&T LINE.  My mom is here a lone when I am gone and I am getting several cell phone calls wondering if mom is ok and not answering the phone.  AT&T PUT THEIR OWN PHONE NUMBER DOWN AND I HAVE MADE SEVERAL CALLS AND TALKED TO SO MANY PEOPLE AND GET A DIFFERENT ANSWER FROM EACH ONE.  I HAVE HAD THAT PHONE NUMBER FOR 30 YEARS AND EVERYTHING IS ATTACHED TO THAT PHONE NUMBER INCLUDE DOCTORS, HOSPITALS AND EMERGENCY SERVICES.  I WAS TOLD I CAN GET IT PORTED 30 DAYS FROM WHEN WE START.  PLEASE PORT MY ORIGINAL PHONE NUMBER THAT COMCAST HAS TO MY NEW AT&T SERVICE ASAP.  I DON'T KNOW WHAT TO DO ANYMORE.  GUARANTEE I WILL NEVER RECOMMEND THIS SERVICE TO ANYBODY.  AMA

Responses

spoom2

ACE - Master

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11.2K Messages

12 d ago

When you ordered the AT&T service did you tell them you wanted to port your number from Comcast and if so what were you told.  At the time, not since. 

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
my thoughts

Employee

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17.7K Messages

12 d ago

The number is still active with Comcast? Has not been cancelled?

You can only port active numbers, if cancelled will not be able to do so.

Porting is generally 5 to 10 business days, ATT requests the number, Comcast has to release the number. If you owe Comcast money they may not release the number.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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