csowa426's profile

2 Messages

Friday, December 1st, 2023 3:34 AM

I Opened an Account I can not Access

I opened an account for my elderly father. When I opened the account, I was receiving physical bills to my mailing address and I managed to set up auto pay over the phone using the information on the bill.

I have since moved, and my credit card expired. I no longer have a bill, or receive any bills in the mail since my address has changed. I don't have an account number or a support pin(?) so the folks on AT&T's phone support couldn't help

I need three things:

1. To update the address on the account to my new home's address.

2. To update the auto-pay payment method (and pay any outstanding balance) so that he can use his phone again.

3.  Find a way to manage this account while I have no physical access to the home phone number on the account.

But I can't do that because I can't create an account (the portal prompts me telling me they will call  his phone and issue a code), can't get support over the phone because I don't have a support PIN(?) or the account number. I'm out of ideas.

Please advise,

-Chris

2 Messages

5 months ago

I have been on hold with AT&T for 2 hours and 15 minutes so far, and I have been transferred 5 times now.

No department has been able to locate my account with the phone number in question. They can't figure out if the account is for a "Wireless Home Phone Service" or tradtional land line service.

I have filed a complaint with the BBB, and hoping someone from corporate will contact me. 

ACE - Expert

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18K Messages

4 months ago

more chatGPT responses

Expert

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19.3K Messages

3 months ago

Spam links in last two post

6 Messages

3 months ago

Reach out to AT&T support via online chat or social media, highlight your problem to them. 

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