I like to know AT&T is going to fix this, because this time I am going to the PUC Commissioner

Lets try this one.

I was getting the poorest service in the world in Portland with Uverse. I admit that we are in a hole and the people at the store agree that the reception here is worse that smoke signals. So I requested to end the service at the end of December and we agreed that I would let AT&T know when exactly so I wouldn't be without a phone. I travel for the entire month of December and it puzzled me ( I am a doctor ) that my emergency iPhone was unusually quiet and all came clear as soon as I got back home, AT&T had given my number away without telling me and violating the law of having to wait for 60 days before doing that.

I was livid, when I got home there were 18 lbs of mail with requests that should have been taking care of a month to 45 days before. I picked up my phone at home and everything was dead as a doorknob. Now I am furious. Call Comcast - at this point if AT&T were the sole world provided I would learn to live without phones and go back to write everything by hand. Since my credit union pays my bills of course they had paid $141.00 to cover December and January while I was gone and to have them prorate the time in January once the account was closed. Then Comcast could not get my old phone number the first week of January and that is how I discovered the whole mess.

So I called from my office cell and requested that someone explained to me what was this mess and how they proposed to fix it. They refused to tell me when they had given my number away *****
Impressive way to discourage someone, but not very intelligent since my next move was to call my old number and talk to the person who answered and they told me they had it since the end of November, about - 2 weeks from my letting AT&T know that I will be changing to another provider by January -. I called my attorney who informed me that I had enough material to make a formal complain to our State Commissioner. I am not the litigation type and my life is way too busy to spend my time dealing with people who have no problem ignoring the law, I leave that to those who can teach lessons. But...

I called all the way up the ladder and finally got some response. They had already cashed the $141.00 and had to recognize that my last login was Nov 12 the day I was leaving town. And they also knew that they had broken the law. So it was agreed that they will send me $70.00 back as I had by then that much of a credit. (To be honest I don't remember whether or not they sent a check) and so I had to change everything everywhere, my business cards, my stationary all the forms a completely unnecessary expenditure but it was worth it just not to have to deal with them anymore.

Until today that is, when I get a call from my accountant telling me that AT&T has sent something to a collection agency for $95.00 I have never had that happened to me and tomorrow I will contact the *****
and send them a copy of the enclosed. *****
. If my 813 FICO goes one tenth of a point down they are going to have to face the fact that they sent me in writing - at my request - that a check for $70.00 would be coming in the mail, and tomorrow I will find out from my credit union if they actually ever sent it.

So, how do you fix this without legal assistance and a big apology for being so inept?

Dr.A.S

who has worked with computers since 1994 and cannot get your insert an image to work because it is broken.

[Per Guidelines:  Keep it Relevant and Appropriate].