diitto

Scholar

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167 Messages

Mon, Mar 23, 2020 8:42 PM

How to TURN OFF AT&T Phone and Internet service

Hi, My Dad passed away nearly three years ago and my brother and I (who both live thousands of miles from my Dad's old house) chose, or at least my brother did, to keep his phone and internet ongoing such that when either one of us visited the house (my brother is still trying to decide if he wants to keep the house).

Now, and yes I DO KNOW this is a horrid time to try to contact Customer Support at any company, we want to shut off those services. Phone and Internet. How do we do that??? How do we convince AT&T that my Dad is deceased and that we are his responsible heirs and that we want his service terminated. All from thousands of miles from my dad's residence. My dad had set up the payment via autopay and each month his bill has paid through an account we have kept open just for the purpose of paying that and a couple other bills.

My brother was just there at this home and he discovered that the internet and phone no longer work. No one knows why. The Internet (DSL) certainly had issues but not the phone. But clearly we would choose to no longer pay for a service that is not functional today.

How do we do that??? How do we shut off phone/internet for a home and account of a deceased person??? thanks...

Responses

Constructive

Employee

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10.2K Messages

2 months ago

im afraid you will need to call them. not sure if at&t stores can assist if you went to a corporate store with the death certificate and power of attorney or some other documentaion regarding his estate to prove its yours i do know thats required to cancel phone service.

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
diitto

Scholar

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167 Messages

I have another post here from some months ago where the person said he was told he HAD to go to a store??? You say call??? And assuming it's a call, can you offer a phone number???

Constructive

Employee

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10.2K Messages

1-800-288-2020

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
spoom2

ACE - Master

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7K Messages

Death in the family how to cancel account. Link

This is a user to user help forum. It is not an AT&T support site. I am not an AT&T employee, read the ACE's disclaimer at the bottom of this post

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.