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Fred99999's profile

Contributor

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2 Messages

Monday, November 20th, 2017 5:16 PM

How much is basic landline phone service supposed to cost?

AT&T is apparently bundling and overcharging my mother for phone service.  She has no computer and doesn't pay for TV, but they're now charging her at least $79 per month just for basic phone service.  Nor will they respond to my requests for information.  She is elderly and disabled and living solely on social security and cannot afford to pay $79+ per month for phone service. 

Contributor

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2 Messages

7 years ago

Same here. My mother is 89 and in a nursing home and her bill for this month is $93,00 and she doesn't have a cell phone or internet. There should be a plan for people that are on a limited income. 

Contributor

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1 Message

7 years ago

I just went through a very painful experience with AT&T to get the cost of my landline reduced.  Call the repair line as it's just about the only section that actually answers. Then ask to speak to the Customer Loyalty/retention department. Once I got to them (after 4 hours dealing with the automated voice systems and talking with 8 other people) they were very helpful. I reverted back to my original "Complete Choice Enhanced" program (after trying to switch to the basic system to reduce cost) and they reduced my bill by $12/month for one year.  The costs apparently vary by region of the country so what I wound up paying might not be of any value to you.  If all that is needed is basic land-line phone, try the BASIC plan (no voice mail, call waiting or caller ID).  In the midwest that goes for around $40/month. The more features you add in, the more the line will cost.

Contributor

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2 Messages

6 years ago

Update:  Her latest phone bill, local only, was $147! so she didn't pay it again and they shut off her phone again.  And I still can't get through to them online.  

New Member

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1 Message

1 year ago

She may be eligible for a government program called Lifeline And Link-UP.  It is not advertised. so very few are aware of it. You can find the requirements on the FCC website, or by searching for Lifeline and Link-Up.  If she is on Medicaid in the nursing home, she will definitely be eligible.  Lifeline cuts down the phone bill substantially as it is subsidized by the government and link-up pays for the installation costs (or part of it).  If on SS disability she surely is qualified as well.

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