rebelphoenix's profile

Contributor

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1 Message

Monday, November 19th, 2018 9:20 PM

How do I get resolution?

I have Wireless, directv, internet and wireless home phone service.  Approximately 2 months after establishing service, I began to loose signal on both home phone and cell. I have called repeatedly with the same result each time. They recognize I have no signal and am dropping calls and are looking for a solution. I was told they are putting a tower in behind my home and even watched them bury a Fiberoptic line in my yard. I thought it was going to be taken care of, but 7 months later its worse then ever. Another phone call today for 1:45 mins, wasted time for the same answers. They don't know what the problem is. I pay way to much to have signal 40% of the time and am sick of hearing they are working on it. I would have never switched from Verizon had I known the nightmare of dealing with A TT customer service. I now learn theres no email to complain to! They are can't get me an answer, telling me their sending a trouble ticket but they want money for services I don't get in a timely manner. I'm fed up and looking to find out how to contact someone above customer service. 

Community Support

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229.4K Messages

5 years ago

Hello there, @rebelphoenix!

 

In order to look into your experience, I'm sending you a private message (PM) which you can find by clicking the Forums Inbox. Please respond to the message from ATTCares and verify your requested account details so that we may look into your case.


I look forward to assisting you!

 

Lar, AT&T Community Specialist

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