AT&T related help: Landline home phone support



GH

New Member

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1 Message

Thursday, December 2nd, 2021 11:57 PM

How do I cancel my landline?

How do I cancel my landline

Accepted Solution

Official Solution

Expert

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19.3K Messages

2 years ago

You call customer service and at the voice prompt say cancel service. 

New Member

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4 Messages

2 years ago

Useless without number to call customer service

Expert

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19.3K Messages

2 years ago

And yet google finds it right off the bat.  For those who don't have the capabilities to look it up its 800-288-2020

New Member

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4 Messages

2 years ago

Thanks for the comment.

That one has to go to Google is the proof that  the AT&T web site is lacking.

ACE - Expert

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35K Messages

2 years ago

The comment about Google was simply to illustrate that it's quite easy to find the number.  We're not your phone book.   This site does have the number: scroll to the bottom of the page and you'll see a Contact Us link.  Click that and you'll be asked what service and then you'll be given various contact options, including calling the phone number.

New Member

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3 Messages

2 years ago

I am trying to help a 78 year old widow, with serious health issues get her land line restored. We need to be able to call 911.  Had 6 calls to 911 this year before her spouse passed. ATT is telling us they can get to us January 13th at 8 PM. Today is December 30th. Are you kidding me?  I have been on "hold" with ATT now for 29 minutes and 29 seconds before THEY ENDED THE CALL!  Absolutely the worst service I have ever experience. We will be cancelling the phone company from (Edited per community guidelines). Shame on you ATT.  I called the listed number for service. They tried to get me to use the internet "help yourself" 6 times. They will do anything to keep you from talking to a human being. 

(edited)

New Member

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3 Messages

2 years ago

I am trying to help a 78 year old widow, with serious health issues get her land line restored. We need to be able to call 911.  Had 6 calls to 911 this year before her spouse passed. ATT is telling us they can get to us January 13th at 8 PM. Today is December 30th. Are you kidding me?  I have been on "hold" with ATT now for 29 minutes and 29 seconds before THEY ENDED THE CALL!  Absolutely the worst service I have ever experience. We will be cancelling the phone company from (Edited per community guidelines). Shame on you ATT.

(edited)

Former Employee

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32.9K Messages

2 years ago

No need to spam the forums once is enough. However this is a customer populated forum not AT&T support

Expert

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19.3K Messages

2 years ago

Also what does getting a POTS line repaired have to do with canceling service? Open your own topic or file an FCC complaint.

New Member

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5 Messages

2 years ago

I have called customer service several times and I have, as noted in this thread, called 800 288 2020 and spoken "cancel service."  From there I have been disconnected, forwarded to support staff that were not able to handle landlines, transferred to support staff that were not able to handle landlines, told that I had to be transferred to a 'special department' for canceling accounts and then transferred to the wrong department, told that I had to be transferred to a supervisor who then could not help me, told that I would get a call back and didn't, etc., etc.  I tried to cancel online but every option related to cancelation eventually leads to a requirement to call support.  This has been going on for days.  I spend an hour or two on this and get nowhere and then I try again another day.  Meanwhile, I am still being charged for the service.  Is AT&T the very worst of all the phone companies when it comes to customer support?  They seem to be offering so many services that landlines are just not a priority.

(edited)

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