Have a VOIP setup on home phone, not happy, would a new phone improve? More and more people say I called, but never got through. Not good.
My father passed in late September. When AT&T found out, they were not happy, and made us close out any account connected to him and open new ones under Mom's name. For some reason, the only way our home account would transfer is if we went to VOIP. We could use our old phone, a corded landline with a satellite for Mom's room. She has neuropathy with balance problems, etc., so walking is sometimes difficult and slow for her. Her rushing to get to the phone was not a good idea.
Unfortunately, from then on our home and cell service has gone downhill. Several people have complained that the phones rang and rang unanswered, or they left a message and it never showed up or showed up a day plus late on our phones. Today I talked to a lady that called to confirm an appointment for tomorrow morning, the landline ran my usual message for incoming calls - came through on the phone's speaker - and then the phone hung up on her. She called my cell phone immediately after, so we confirmed the appointment, but again, not good.
AT&T always says to reset the phone's router, and if that doesn't work, then sorry. Nothing else to be done. We've had techs come out, but they've basically moved us from one set of lines to another, and at least once, I think, back again.
Mom complains because she wants to answer the phone immediately, and can't get to it before the answering machine picks up. I have a long outgoing message, and I think that's more a phone setting than a VOIP one. My folks and I have always had a running argument about phone etiquette. They were born before party lines, so I've heard some interesting stories :).
Seriously, would it help to get a new phone at home? Our current one is a vtech, a few years old, but I would think still good. I wish we could go back to POTS, but that doesn't seem to be an option.
Is there anything else I can try? Since I have the same problem with my cell phone, which is not AT&T, should I get a new cell phone? I thought since both phones are having the same problems, maybe it's a service issue after all? Where do I go from here if it is?
Tired and frustrated - thanks for any help,