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Evimara's profile

New Member


1 Message

Thursday, June 1st, 2023 7:45 PM

down wire

I have a downed cable wire on the main road in front of my property, what should I do? No one from AT&T has arrived to repair it despite many requests for them to.

Community Support


221.1K Messages

4 months ago

We're here to point you in the right direction for your downed wire, @Evimara!


To report any downed wires you can contact us at 800.288.2020. Keep in mind this information when calling:


  • Have AT&T service? Provide your account info and say, “Line is down.”
  • Don’t have AT&T service? Say "No account." When asked if you want to order new service, say "No." Then, to let us know why you're calling, say “Line is down.”  

Feel free to reach back out with any other quesitons or concerns. Thank you for visiting the AT&T Community Forums!


CalebP, AT&T Community Specialist 


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