Digital Phone and Internet Service

Question

Data Usage: possible overage charge was said to be almost impossible by the salesperson. However, I'm being told they will say anything to get the sale. Any history on data usage. I was also told that I get 30 days to review the new service. If I don't like it I can cancel. Is this true?

ATTHelp · Answer

Good Morning @Bigbib!Welcome to our Community Forums! These are excellent questions you have brought to our attention. It's always good to confirm any inquiries you may have about your new service. I'll be happy to assist you further.What's excellent is you always have access to your data usage history online. Once you register for myAT&T, you can manage your account and changes. For all the details, please click here.Additionally, we offer our new customers what is called a buyer’s remorse period. This is the timeframe of the first 14 days of your service. If in this time you do not like what you have chosen, may it be your plan, device, etc. you can return, exchange, or cancel.If you have any additional questions or concerns, feel free to reach out. Have an awesome rest of your day and take care!Shenoah, AT&T Community Specialist

Bigbib · Answer

Getting the new Universe connected has been a nightmare. They have been trying to connect for over a week.. Cut off old system. Customers could not call in to place orders. Orders in could not be placed on the internet. We cannot afford to lose anymore money so we are connecting to Xfinity. until the migration we had had very minor but resolvable problems with AT&T. My wife finally had enough since she was about to lose customers. I'll try them again in about 2 years. Hopefully all the kinks would have been worked out. We are paying more but at least it is running.

ATTHelp · Answer

Hello @Bigbib!Thank you for reaching back out to us! I understand wanting to ensure you have the best service possible, so let’s get this issue resolved for you!I apologize for being previously mistaken, but the return policy with U-Verse equipment is the device needs to be returned within 21 days from the time of purchase. Because of this, we encourage you to initiate your return within 10 days to avoid being billed for non-returned equipment while equipment is in transit.If you have any further questions regarding this matter, please do not hesitate to ask us! Thank you, and have a great rest of your day!Shenoah, AT&T Community Specialist

Bigbib · Answer

What am I to do with the equipment? What equipment? What do I detach and return? Where does it suppose to be returned? I don't want to be charged for equipment I never used. Is there someone to contact to walk me through detaching and what to detach?

ATTHelp · Answer

Good morning@Bigbib!I apologize the service did not work out for you. We would love to have you as a customer again in two years. I am more than happy to help you return the equipment!Here is a great article on returning the equipment. After canceling service please do the following:1.    Head to the closest UPS store.2.    Bring your AT&T equipment, 9-digit account number, and PIN. UPS will handle the rest at no cost to you.I’m glad I could assist. Thank you and have a great weekend!Shenoah, AT&T Community Specialist

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