Didn't order digital phone service, haven't ever used it, but I'm charged ever month for over 4 years
When we switched to DirectTV (10/18) an AT&T rep stopped by and asked if we wanted to bundle Internet and wireless to our TV service and we agreed. The Internet was supposed to be only $25 because my husband is a disabled Veteran. The rep brought us our new cell phones the next day and we had AT&T internet installed.
I had back surgery and by the time I finally looked at a bill, I realized that AT&T was charging us for a digital phone. Every phone call to customer service at AT&T was either, that "I couldn't drop it or my bill would be more", or "that they would have to troubleshoot to see if I ever used it and then they could only go back three months". But each person could never find where I made a previous phone call.
I had to drop the issue because of the death of both of my parents and providing 24/7 care for my mom. But now, I would like to resolve the issue. I would like to drop the additional charges for the digital phone and get some help with our account. It is very difficult for me to talk on the phone because of my hearing and I also have mobility issues so I would greatly appreciate if we could handle the situation by email or text.