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1 Message

Mon, Nov 12, 2018 7:40 PM

Credit for out of service

Land line was out of service for 4 1/2 days.  How do I get a credit?


Brand User



111.7K Messages

a year ago

Hey @Topaz1,


Let us help!


For assistance with billing for traditional landline please call

800-288-202o and ask for the landline billing department.


Thank you for contacting the AT&T Community Forums team!


Rury, AT&T Community Specialist

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member


1 Message

2 months ago

This lack of respose seems typical for ATT.

My land line was on/off for over 15 days in total over the past month.

I sure don't know why I'm paying for a service that has been unuseable.

If we pay for the service it should be availble as required.

Lack of sevice should be compensated.

Perhaps they are so keen on the mobile business, they are just letting the land line customers go the way of Dodo, while still inching the monthly bill up as though we wouldn't notice.

Hmmph! :(

Land lines were the bread and butter!

All my friends are urging me to change providers, even if I still wish to retain a land line.


ACE - Expert


35.6K Messages

All my friends are urging me to change providers, even if I still wish to retain a land line.

Not sure what you mean by “typical response” since you posted on a 2 year old thread. In any event, credits for service outages are not automatic, you must call. Hopefully you realize even if you change providers, ATT still owns and maintains the wires. If your service issues are due to infrastructure problems, which most landline issues are, switching providers won’t change that and ATT may take even longer to repair. There is no secret that the landline business is a dying business.

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