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Thu, Apr 15, 2021 4:44 PM

busy signal

Getting a continuous busy signal on my mother's phone (at&t landline).  How can I get the line checked so I will know if I need to replace the telephone or the problem is with the line?

Responses

skeeterintexas

ACE - Expert

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18.9K Messages

1 m ago

If you are sure none of her phones are off the hook or just a bit ajar in the cradle, call CS 1-800-288-2020. 

You could try unplugging all phones from the wall, wait and plug them back in OR try plugging a different phone in to see if that works.

Don't mess with old people.  The older we get, the less "Life in Prison" is a deterrent.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
my thoughts

Employee

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17.5K Messages

1 m ago

Do you have a home security system using the phone line?

Could be the issue...

Check every room for a jack... can of air may help to remove dust buildup in the jack, especially if not being used. 

Otherwise as previously suggested, unplug all equipment... using only one phone check each outlet location.

The cost for a repair visit is far greater than cost of buying a new phone to check connections. 

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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