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Community Support


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Monday, October 5th, 2015 7:04 PM

Bill Higher Than Expected - Things to know from the AT&T Community


If your Home Phone bill is higher than expected, the following may have occurred:


Partial Month Charges

  • Partial month charges will occur if services are added or removed during a billing cycle, prior to the bill date.
  • Services Billed in Advance are prorated when they are added or removed during a billing cycle, prior to the bill date. The actual amount prorated is determined by the number of days the services were used for that billing cycle.

Billed in Arrears

Some charges, including actual usage charges, are billed in arrears (after the fact). Examples of these charges include local usage, long-distance and pay per-use.


Promotional Credits

Promotional credits may have expired on your most recent bill. Visit Current & Expired Promotions page for a list of current promotions.



It may take 1-2 billing cycles for some discounts to appear on your bill. Please pay the full amount due on your bill by the due date, to avoid billing issues in the future.


International Calls

You may not have a call plan for International calls.


Unexpected Calls

Information, operator-assisted or entertainment calls were made from your phone that you were not aware of.



Taxes may apply to charges for products and services included in your bill. Specific taxes vary by state and locality.


Surcharges and Other Fees

These are charges authorized by law and may include state-specific surcharges or regulatory fees. Examples include the Federal Subscriber Line Charge and the Federal Universal Service Fee.


Combined Bills

You may have requested combined bills, and the bills have different bill cycles.


*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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1 Message

6 years ago

I just decided to get internet. I was wondering why I was charge the same price twice. Is one the installation fee and the other the actual internet provided?

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