Bill Higher Than Expected - Things to know from the AT&T Community

I was a DIRECTV customer and have also been AT&T customer for years. I cancelled my DIRECTV because of fee's, add on's, expiring discounts, etc.. My bill was never consistent. Unfortunately I see AT&T is now starting with the same practice. I cut the cord on cable, we adjusted. May need to do the same with WIFI too. What will we do for entertainment? I guess we will have to spend time with each other, like an oldschool family!!

too bad i have u verse only and it 60.00 i cant wait to change to a new service 

They rob us, I have internet only and my bill for internew ONLY 60.00 and if late 156.00 I really been with them 4 year s and I want to change asap. So dang tired of this HIGHWAY ROBBERY STUFF!!!

Got my first bill att honored their contract of 2 year price promotion with me. Then it was taken off same month. A social manager on this page put it back on. within 10 days it was removed again. I have called also to ATT been told sorry about the inconvience.. Today. a service manager says All ATT told me wrong. So sorry.. He can't do anything... I told him that isn't right. You need to honor your contract. He tells me he will check with his office and see what changes they can do. Told me I never qualified for the promotion. I am so frustrated..This is a contract. I want what was promised to me.   

Aug 2015 turned off home phone set up internet with ATT

Nov 2015 realized still being billed for home phone

Continued to be billed

Numerous calls to get this fixed

Got a partial repayment

Continued to request my balance

Spoke to legal who promised a check and an upgrade

No check and my bill INCREASED more than double 

contacted this forum, someone named Tammy said she would contact me....nothing

ATT Cares? How so??

Hello @Winegirl, 

We saw your post and will be glad to help. Please send us a detailed message by clicking here. Be sure to include:

• Name
• Account number
• Phone number and the best time to reach you

We will get back to you as soon as possible. In the meantime, let us know if you have any other questions or concerns!

-ATTU-verseCare

My promotional offer with AT&T is expiring on 12/30, so after I updated and signed another contract with DirectTV, I figured I would update my contract with AT&T After being transferred to a Rep, who could help me with the internet portion, I asked about what internet promotions were available, I was told due to 1 promotion on my account, that I could not add another promotion till Jan 1st,2017 that I needed to call back on the 1st to see what promotions were available; How can one turn down business! I was a guarantee future billing! I do not understand how a technology giant such as AT&T has something so minor turning away business. Maybe an effective & expiration date needs to be added to each promotion, that way numerous promotions can be on an account. This experience has me wanting to find another internet carrier; I'll be looking till the 1st!

Me too!  Call after call I get hung up on and noone will still help me.  I got a response from theis RSS feed but after I gave them my contact information, they still never contacted me or even openned the message containing that contact information.  Now they are sending the account to collections for an accoun I closed in July, paid in full in August send my equipment in and accurued $500 in charges after all that?  There is no responisbility with ATT and they should take a lesson from Wells Fargo about broken managment processes.