chiacam's profile

Contributor

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2 Messages

Monday, October 17th, 2016 5:39 AM

ATT&T WEBSITE AND CUSTOMER SERVICE IS THE WORST!!!

ABSOLUTELY THE WORST, MOST INEFFICIENT, CONFUSING BUSINESS WEBSITE EVER EXPERIENCED.  I have attempted to register my landline phone account for the past two DAYS, hours and hours and  hours spent on it, with no luck. I get a "temporary passcode," and it never works, just gives me a stupid error code and I have to start over. I tried it by automated phone, online and tried to reach an actual human who might help but -- hey! ATT doesn't use humans for customer service. Wait. I take that back. Sometimes they use overseas call centers who barely speak or understand English and are also absolutely useless because all they can do is read from a script and give fake cheery phrases like, "Oh, yes. I hope I may help you with excellent customer service today." over and over again.  For this I am paying almost $100 a month? For a few stupid phone calls i can make on my cell phone? Ugh. I give up.

 

I hate ATT and plan to cancel my home landline service  ASAP.  Also, now that they own Direct TV I am not optimistic about keeping that service either and will cancel the moment my contract is up!

 

 

Community Support

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230.7K Messages

7 years ago

Hi @chiacam,

 

We apologize about the issues, but we will be glad to help. You can reach out to us for assistance. You can find out the information here. Just select landline, and you can even chat in with us.

 

-ATTU-verseCare

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